Shipping policy

SHIPPING POLICY

At ZAYLÉRA, we are committed to delivering your orders with care, speed, and reliability. Please review our shipping policy below for a seamless shopping experience.

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ORDER PROCESSING

All orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working business day.

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SHIPPING TIMELINES

Estimated delivery timelines across India:

* Metro Cities: 3–5 Business Days
* Other Cities & Towns: 5–8 Business Days
* Remote Locations: 7–10 Business Days

Delivery timelines may vary depending on courier availability and unforeseen logistical delays.

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SHIPPING CHARGES

* Free Shipping may be available on selected offers or minimum order values.
* Any applicable shipping charges will be displayed at checkout before payment confirmation.

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CASH ON DELIVERY (COD)

Cash on Delivery is available across eligible pin codes in India.

For security and verification purposes, our team may contact customers before dispatching COD orders.

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ORDER TRACKING

Once your order is shipped, tracking details will be shared via email or SMS so you can monitor your shipment in real time.

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DELAYS & UNFORESEEN CIRCUMSTANCES

While we strive to ensure timely deliveries, delays caused by weather conditions, courier issues, public holidays, or other unforeseen circumstances may occasionally occur.

We appreciate your patience and understanding in such situations.

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INCORRECT SHIPPING DETAILS

Customers are responsible for providing accurate shipping information during checkout. ZAYLÉRA will not be responsible for delays or failed deliveries caused by incorrect addresses or contact details.

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DAMAGED OR OPENED PACKAGES

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the delivery or recording an unboxing video for verification purposes.

Please contact our support team immediately for assistance.

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For shipping-related questions or assistance, please contact us:

Email: hello@zaylera.com

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